Cut-Off Order Times
For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment
A product purchased from CSST Group may be returned for the following reasons:
Items returned to CSST Group for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:
Failure to meet the above criteria may result in the return being rejected.
Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.
If you would like to return an item please contact the returns department at CSST Group on 07894915911 to obtain a returns authorisation number and address.
Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by CSST Group in this instance your item will either be collected or postage will be refunded. This is at the discretion of CSST Group and cannot be requested.
We regret we cannot accept returns of various types of non-faulty products if:
For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.
In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.
When an item becomes faulty more than 30 days after purchase please call the CSST Group Returns Department for advice.
Cancelling an Order
Cancellation of orders prior to fulfilment must be received by CSST Group in writing from the buyer. Answerphone messages cannot be accepted for order cancellation. CSST Group is not under any obligation to fulfil cancellation to any order or part order. In some cases, a restocking fee may be charged for made-to-order items this is at the absolute discretion of the CSST Group.
Customers must contact CSST Group within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. CSST Group reserves the right, at its discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering stock items error. Customers must return all products unused and as originally delivered. Certain products, e.g. software storage devices, can only be returned if the original packaging is unopened and any seals intact. CSST Group cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact CSST Group Customer Service Team for guidance and advice before proceeding.